1. Subscription Cancellations

Adhigo currently operates on a one-time payment model for fixed-duration subscription plans. We do not store your card details for auto-debit, and there are no recurring charges. Therefore, traditional "cancellation" of an ongoing billing cycle is not applicable. Your Premium access will simply expire automatically at the end of your purchased billing period.

2. General Refund Policy

Because Adhigo grants immediate access to digital educational content, proprietary algorithms, and premium features upon purchase, all subscription payments are strictly non-refundable once the plan is activated. Please review your selected plan carefully before completing the checkout process.

3. Exceptions & Extreme Circumstances

We understand that technical anomalies can occur. Refunds may be considered solely under the following extreme circumstances, subject to investigation and approval by Ionfirm Corporation:

• Duplicate Transactions: If you were charged multiple times for a single subscription due to a network or payment gateway error.
• Service Failure: If a technical bug on our end completely prevents your PRO account from activating after a successful deduction.

Approval of any refund request outside these specific parameters is entirely at the discretion of the management.

4. Refund Processing Timeline

If a refund request is approved, the amount will be processed and credited back to the original source of payment (bank account, UPI, credit card, etc.) within 3 to 7 business days. Please note that the exact timeline for the funds to reflect in your account may vary depending on the payment gateway and your bank's processing speeds.

5. Contacting Support

If you experience a payment failure or wish to raise a dispute regarding a transaction, please contact our billing support team immediately at legal@adhigo.com or hello@ionfirm.com. Please include your transaction ID, registered email address, and payment screenshot for faster resolution.